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Customer Service
eCriteria offers its users quality customer service and free technical support via telephone (available Monday through Friday, 9am-6pm PST), e-mail, and fax. If you're having difficulties using our web-hosted database service, or just have a question or comment, please feel free to contact us. One of our representatives will be happy to help you. Paid subscribers wishing to update their credit card billing
information, must call our credit card processor Pay By Touch Payment Solutions at 866-609-4729
for assistance. The company's website is: http://www.paybytouchpaymentsolutions.com/.
Customers wishing
to discontinue eCriteria database services and monthly billing must
do so via an e-mail request that includes the eCriteria username. Main corporate office (Pacific Standard Time): 310-231-7900 |
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