Culver City, Calif. – August 21, 2000 – eCriteria is pleased to announce that Comease.com will supply the voice-over-IP (VOIP) facility necessary to provide customer support services.  The services provided by Comease.com will include two tools, ClickNTalk and Co-Browser.

With ClickNTalk, eCriteria users may click on an icon on the customer support page of the www.eCriteria.ws Website in order to obtain support.  The eCriteria toll-free support land phone line is dialed, and the user may speak to a support representative through the computer’s microphone.  Users can thus obtain support without leaving the website or picking up a phone.  Co-Browser allows the eCriteria support staff to share the user’s web browser and remotely direct the user through the site’s features.

Comease.com is a Singapore based corporation with United States operations.  Founded in 1989, the company is a global provider of VOIP services that established enhanced 1-800 toll free service.  The company began its core competency in Internet telephony technologies in 1994.  The National Science & Technology Board of Singapore endorsed the company’s research team through R&D grants for innovative product development.

ClickNTalk enables eCriteria to establish voice communication with online customers anywhere in the world via the Internet without either party having to incur international-call charges.  Co-Browser allows two or more people from different physical locations to view and interact with the same web page at the same time.  This allows for eCriteria to conduct real-time communications with all web site visitors and customers.

With the Comease.com affiliation, eCriteria Data Authors and Data Users will have quick and cost-effective access to customer support services.  Low-cost database publishing consulting services for Data Authors also shall be available via ClickNTalk.

A Word from the CEO

"We’re excited about our partnership with Comease.com and their tools for cultivating a cost-effective and productive customer support facility for our members," says Dan D. Gutierrez, Founder/CEO or eCriteria.   "As we expand our DSP concept across the U.S. as well as internationally, we hope to attract an ever increasing customer base and keeping in touch with our users through Comease.com VIOP technology is a logical extension of our service."

About eCriteria

eCriteria defines a new genre of Database Service Provider (DSP), providing a facility for quick, easy, and cost effective publishing of "shrink-wrap" Web databases.  eCriteria requires no programming or knowledge of databases.  Using the Web Database Publishing Wizard, Data Authors may create their own Web databases in 10 minutes or less.

Currently, eCriteria is in a beta test program and is free to all data authors and users who register now with eCriteria.  The site is located at www.eCriteria.ws.

Coming Soon to eCriteria will be additional functionality for data authors including the ability to import and export data using XML, look-and-feel customization for selection criteria and search results pages, and a Data User e-mail notification facility.

eCriteria is actively seeking large organizations such as corporations and portal web sites that wish to offer their customers or users Web database publishing functionality.  In utilizing eCriteria’s full service Web database publishing capabilities, it is possible to take eCriteria core technologies and produce a customized private-label implementation.  For additional information please contact: bizdev@eCriteria.ws.